Job Description Telephone Operator
The telephone operator is used in a wide range of tasks: from
customer acquisition and advice to arranging calls and arranging
appointments. Some employers or clients give the operator the
opportunity to work from home (home office).
Part of the job and typical duties of a telephone operator
The work of the telephone operator can be quite different. While some
(new) customers are actively calling – for example to arrange an
appointment with a consultant – the next one takes calls or transfers
them. In part, the daily work is characterized by the individual support
of the customer and the advice on service, services as well as the
processing of complaints. This can be followed by additional advice on
other products. His area of responsibility also often includes
documenting the discussions in the appropriate EDP system.
As diverse as the possible tasks in this profession are, the
requirements for applicants as a telephone operator are just as
varied. While some employers would like to have completed vocational
training, others even write "not relevant" in the "desired professional
qualifications" section. A telephone operator should certainly have at
least a pleasant voice, strong communication skills and good knowledge
of German. People who enjoy dealing with customers and who find it easy
to radiate sympathy and competence over the phone are particularly
suitable as telephone operators. All other qualifications - from foreign
language skills to specialist knowledge to sales talent - then depend on
the job offered.
Job Description Sales Assistant
The sales assistant can be found in all sectors, including industry,
trade and crafts, but also in the service sector. Within a company or
organization, he is placed alongside a sales manager and supports him in
planning and controlling sales processes. In many cases, he acts as an
intermediary between customers and management.